New South Wales Coronavirus (COVID-19) Updates
COVID-19: The Health and Safety of Members is Priority
Following the NSW State Government re-opening roadmap, we welcomed members back to our NSW venues on Monday 11 October 2021.
Access is only permitted for those that have been fully vaccinated (2 doses) and can provide proof of vaccination upon entry.
All members MUST provide proof of vaccination upon entry and follow the current public health orders.
The below restrictions will remain in place:
- Access is only permitted for those that have been fully vaccinated (2 doses) and can provide proof of vaccination upon entry.
- No person under the age of 16 is allowed in the Centre unless accompanied by a fully vaccinated parent /or guardian or qualified instructor.
- Check-in via the Services NSW app is required upon entry, or you may sign in manually.
- We will be operating to density limits following 1 person per 4sqm indoors.
- Group Fitness classes will be capped at 20 people OR following the density limits of the room.
- Masks are mandatory when visiting our venue, they can only be removed when undertaking strenuous exercise on the gym floor. They must be worn at all times in classes.
The requirements are subject to change in line with revisions from the NSW State Government. According to the State Government roadmap, the above requirements will be in place until vaccination rates reach 90% on, or around, 1 December 2021.
GYM, CLASS AVAILABILITY & BOOKINGS
All your favourite workout options will be available as normal.
We are open 24 hours a day, 7 days a week, with the entire gym floor accessible, including weights and cardio equipment.
If you’re wanting to jump into a group fitness class you will need to book ahead of time.
We are following density limits of 1 person per 4sqm indoors.
Group Fitness classes are capped at 20 people OR less if the rooms density limits of 1 per 4m2 do not allow for 20.
VERIFICATION OF VACCINATION STATUS
To make the process of attending the gym on a regular basis as simple and normal as possible, on your first visit you will need to show proof of vaccination.
Once viewed by our staff, your Key Fob will be activated to access the club as normal, 24/7.
You will only need to show proof once, on your first visit.
Due to limited staffing capacity in the first few weeks, your first visit will need to fall within the staffed hours when we have a team member on reception.
Please refer to your emails sent on Friday 1 & 8 October for your club’s timetable, or visit the clubs website.
Proof of Vaccination Status
To prove your vaccination status you need to show us one of the following:
1. A copy of your Covid-19 vaccination certificate (either digital or printed). This is available in your MyGov account or through the ExpressPlus Medicare App.
2. Your vaccine certification though the NSW Service app you normally use to check in with.
As each member needs to be verified on their first visit, entry to the Club will take longer than usual.
Please arrive 15-20 minutes before your first workout or class to complete the check-in and vaccination status process.
MEMBERSHIPS
Memberships recommenced as normal from Monday 11 October, 2021.
Direct debit members: Payments were processed on a normal billing cycle from Monday 11 October 2021.
Memberships paid in advance: Recommenced from Monday 11 October, with your membership automatically extended to cover the weeks we were closed.
UNVACCINATED MEMBERS
If you will not be fully vaccinated upon our opening date, or are not intending to receive the vaccination, please complete this form.
For the most up to date information on state restrictions, visit the New South Wales Government website.
To learn how the health and safety of every member and employee is prioritised at Genesis Health + Fitness clubs, watch this video.
Frequently Asked Questions:
Q: Is my Genesis Health + Fitness club currently open?
Genesis Health + Fitness clubs in New South Wales opened on Monday 11 October 2021.
All your favourite workout options are available, as normal: operating 24 hours a day, 7 days a week, with the entire gym floor accessible, including weights and cardio equipment.
Please book ahead of time for group fitness classes.
Q: I am not fully vaccinated, can I visit the gym?
No. The NSW State government has announced a public health order mandating that only those who are fully vaccinated against Covid-19 are able to attend the gym.
Please complete this membership suspension form
Our goal is to keep people healthy and mentally fit. While the restrictions still apply, we will also give you access to the online classes and Home Fitness Network.
Also, please reach out to your club if you need extra support during this challenging time.
Q: Can I visit the gym if I am under 16?
No person under the age of 16 is allowed in the Centre unless accompanied by a fully vaccinated parent and/or guardian or qualified instructor.
Q: How do I prove my vaccination status?
To prove your vaccination status you need to show us one of the following:
1. A copy of your Covid-19 vaccination certificate (either digital or printed). This is available in your MyGov account or through the ExpressPlus Medicare App.
2. Your vaccine certification though the NSW services app you normally use to check in with.
Q: Do I need to prove my vaccination status on every visit?
No. You only need to prove your vaccination status on your first visit. On your first visit you will need to show proof of vaccination. Once viewed by our staff, your Key Fob will be activated to access the club as normal, 24/7.
Q: I am not fully vaccinated, can I visit the gym outside staffed hours?
No. The NSW State government has announced a public health order mandating that only those who are fully vaccinated against Covid-19 are able to attend the gym.
Unless you prove your vaccination status with a member of our team, your key fob will remain deactivated and will not provide entry to the gym.
Q: What do I need to do when I return to the gym for the first time?
On your first visit you will need to show proof of vaccination. Once viewed by our staff, your Key Fob will be activated to access the club as normal, 24/7. You will only need to show proof once, on your first visit.
Your first visit will need to fall within the staffed hours when we have a team member on reception.
Q: What procedures do I need to follow when I visit my Club to ensure I’m COVID-Safe?
Check in with the QR Code
This is still mandatory every time you arrive at the gym. Please be prepared to check in as normal with the Service NSW app.
Mask Wearing
The State Government has mandated that masks must be worn inside. This includes in the gym. If you are participating in a class you must wear a mask at all times. If you are training on the gym floor you may remove your mask if you are exercising strenuously or are out of breath.
Social Distancing
The state government has announced a restriction of one person per 4sqm, so we ask members to stay conscious of social distancing and maintain a 1.5m distance from other members and staff.
No Towel, No Train
For everyone’s health and hygiene, we have a strict no towel, no train policy in place. This applies to everyone.
Wipe Down
Please use the sanitising wipes provided, and wipe down every piece of equipment after use.
Health First
If you are feeling unwell at all or have any COVID-19 symptoms, are a close contact of someone with COVID-19, or have visited a Government listed Tier 1, 2 or 3 location indicating you may have been exposed to COVID-19, please stay home until you receive a negative test or served your isolation period as directed.
Q: I have proved my status, do I need to check in when I visit the Club?
Yes.
Q: What are the current staffed hours of my Club?
Some Club reception hours may be reduced due to limited staffing availability. Please contact your club here for current information.
Q: Are all your staff and trainers vaccinated?
Yes. All staff & trainers currently working in the Club are vaccinated as per the NSW governments requirements. As a result, our staffed hours and class timetables may be reduced in the short term as we build up our team of vaccinated staff.
Q: How many people can attend a group class.
Group classes and activities are restricted to 20 persons. As demand is high and limited, please book via the Genesis app.
Q: I’m having trouble registering my account on the Genesis Health + Fitness app (i.e. wrong email)
For assistance with account setup, including confirming your membership contact details, please contact your local club here.
Q: How do book a class?
All class bookings will need to be placed online through the Genesis Health + Fitness app ahead of time. You can download the app through your mobile device’s app store.
If you’re a Parramatta member, please contact your club directly by phone. Contact details can be found here.
Q: Are the changerooms open?
Yes. However, if possible, we’d prefer you arrive dressed and ready to complete your workout, with a clean towel and full drink bottle, and shower at home.
Q: Can I access the showers?
A: Yes. However, if possible, we’d prefer you shower at home.
Q: Is the creche open?
All creche services have resumed. Please contact your Club for details here.
Q: Are clubs open 24/7?
Yes. We’ll are operating 24 hours a day, 7 days a week, with the entire gym floor accessible, including weights and cardio equipment.
Access is only permitted for those that have been fully vaccinated (2 doses) and can provide proof of vaccination upon entry.
Q: What if I cancelled my membership and want to re-join?
We would love reconnect. To help you get started again, complete your details here
Q: Who do I speak to about membership enquiries?
Your local club can help with this. Please contact directly either by phone or email. Your club’s contact details can be found here.
